Refund policy

# Refund & Returns Policy – Casa Vera Home

At Casa Vera Home, we are committed to providing a pleasant, secure, and transparent shopping experience. However, we understand that sometimes a product may not fully meet your expectations, which is why we offer a clear returns and refunds policy.

## 1. Return Period

You may request a return, exchange, or refund within 30 days of receiving your order.

To start the process, please email us at support@casaverahome.com and include:

- Your order number
- Your full name
- Your email address
- The reason for your request
- Whether you would prefer an exchange or a refund
- Photos of the product (if applicable)

Once we receive your request, our customer support team will provide you with the return instructions, including the return address.

## 2. Return Conditions

To be eligible for a return, the product must be:

- Unused and unwashed
- In its original condition
- Returned in the original packaging
- With all labels and tags still attached

We reserve the right to refuse returns that do not meet these conditions.

## 3. Returns Not Accepted For

We are unable to accept returns or refunds for:

- Incorrect size selection when the size guide was not consulted
- Minor measurement differences (1–3 cm) due to the manufacturing process
- Damage caused after delivery
- Personal preferences regarding style, colour, or material
- Delivery delays, as estimated delivery times are not guaranteed

## 4. Return Shipping

- Return shipping costs are the customer's responsibility.
- Returns must be sent using a tracked shipping service.
- Please email your tracking number to support@casaverahome.com after shipping your return.

Without valid tracking information, we cannot guarantee that a refund will be processed.

## 5. Where Are Orders Shipped From?

Our products are shipped directly from our international fulfilment centre.

This allows us to offer a wider selection of products, exclusive collections, and competitive prices while serving customers across the United Kingdom.

## 6. Alternative Solutions

We understand that international return shipping can sometimes be expensive.

If you are dissatisfied with your purchase, our customer support team may be able to offer an alternative solution without requiring the product to be returned.

Please contact us, and we will work with you to find the most suitable solution.

## 7. Exchanges

You may request an exchange for a different size or model.

Once we have received and inspected the original item, we will dispatch the replacement product.

## 8. Refunds

If your item is faulty, damaged, or incorrect, your refund will be processed within 30 days after we receive and inspect the returned item.

Refunds will be issued to the original payment method used for the purchase.

## 9. Thank you!

Thank you for choosing Casa Vera Home.

Our goal is to provide excellent customer service and a smooth shopping experience. If you have any questions, please don't hesitate to contact us.

Casa Vera Home