Privacy policy

Last updated: 15 July 2026

This Privacy Policy describes how Casa Vera Home (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from https://casaverahome.com/ (the “Site”), or otherwise communicate with us regarding our Site and services (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of our Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal obligations, or regulatory requirements.

Any updated version of this Privacy Policy will be published on our Site, and the “Last updated” date will be revised accordingly.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources. The information we collect depends on how you interact with Casa Vera Home.

In addition to the specific uses described below, we may use your information to:

Communicate with you
Provide and improve our Services
Process and fulfil your orders
Comply with applicable legal obligations
Protect our rights, our customers, and our business
Prevent fraud or misuse of our Services

What Personal Information We Collect

The types of personal information we collect depend on how you use our Site and Services.

When we refer to “personal information”, we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.

Information We Collect Directly From You

Information you provide directly through our Services may include:

Contact details, including your name, billing address, shipping address, email address, and phone number.
Order information, including your name, billing information, delivery address, payment confirmation, email address, and phone number.
Account information, including username, password, and other security information if you create an account.
Customer support information, including any information you provide when contacting us.

Some features of our Services may require you to provide certain personal information. You may choose not to provide this information, but this may prevent you from using certain features of our Site.

Information We Collect Automatically

We may automatically collect certain information about your interaction with our Services (“Usage Data”).

This may include information collected through cookies, pixels, and similar technologies, such as:

Device information
Browser information
IP address
Network connection information
How you interact with our Site and Services

Information We Collect From Third Parties

We may receive information about you from third parties, including service providers that collect information on our behalf, such as:

Shopify, which supports our online store and Services.
Payment providers that process payments securely in order to complete your orders.
Shipping and fulfilment partners that help deliver products to you.

When you visit our Site, open our emails, interact with advertisements, or use our Services, we or our partners may collect information using tracking technologies such as cookies, pixels, and similar tools.

Any information collected from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide our Services and fulfil our contract with you, including:

Processing payments
Processing and shipping orders
Sending order confirmations and updates
Managing returns and exchanges
Providing customer support
Improving your shopping experience

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including:

Sending emails about products, offers, and updates
Showing advertisements that may be relevant to your interests
Improving and personalising your experience on our Site

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use your personal information to detect, investigate, and prevent fraudulent, illegal, or harmful activity.

We take reasonable steps to protect our Site, our customers, and our business from security threats.

Communication and Service Improvement

We use your information to provide customer support, respond to enquiries, and improve our Services.

This allows us to maintain a reliable and efficient shopping experience for our customers.

Like many websites, Casa Vera Home uses cookies on our Site.

Cookies help us:

Remember your preferences
Improve website functionality
Analyse how customers use our Site
Improve our products, services, and marketing

For information about Shopify cookies, please visit Shopify’s Cookie Policy.

Most browsers automatically accept cookies, but you can adjust your browser settings to remove or block cookies.

Please note that disabling cookies may affect certain features and functionality of our Site.

## Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights are not absolute and may only apply in specific circumstances. In some cases, we may legally refuse your request.

Your rights may include:

Right to Access:

You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.

Right to Delete:

You may have the right to request that we delete the personal information we hold about you, subject to certain legal exceptions.

Right to Correct:

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Data Portability:

You may have the right to receive a copy of your personal information and request that it is transferred to another organisation in certain circumstances.

Right to Object to Marketing:

You may have the right to request that we stop using your personal information for direct marketing purposes. You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.

Right to Restrict Processing:

You may have the right to request that we limit how we process your personal information in certain situations.

Right to Withdraw Consent:

Where we rely on your consent to process your personal information, you may withdraw your consent at any time.

Right to Make a Complaint:

If you believe we have not handled your personal information correctly, you may have the right to make a complaint to the relevant data protection authority.

You can exercise any of these rights by contacting us using the details provided below.

We will not discriminate against you for exercising any of your privacy rights. We may need to verify your identity before processing your request, such as confirming your email address or account details.

We will respond to your request within the timeframe required by applicable privacy laws.

## Complaints

If you have any concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

If you are not satisfied with our response, you may have the right to contact the relevant data protection authority in your country.

## International Users

Your personal information may be transferred, stored, and processed outside the country where you live.

Your information may be processed by our employees, service providers, and trusted partners located in other countries.

When transferring personal information internationally, we take appropriate measures to ensure your information remains protected in accordance with applicable privacy laws, including UK GDPR and other relevant regulations.

## Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

Casa Vera Home

Email: casaverahome@gmail.com

For applicable data protection laws, Casa Vera Home acts as the controller of your personal information unless otherwise stated.