Customer Care
Delivery & Returns
Fast, tracked delivery across the United Kingdom and a straightforward 30-day returns policy — because buying premium should feel effortless.
UK delivery
Free UK shipping
Always free — no minimum order. Arrives in 4–7 working days, fully tracked.
Dispatch
Orders placed before 2pm (Mon–Fri) leave our Birmingham warehouse the same day.
Tracking
You'll receive a tracking link by email the moment your parcel is collected by the courier.
Returns
30-day returns
Changed your mind? Return any unused item in its original packaging within 30 days of delivery for a full refund.
How to start a return
Email support@casaverahome.com with your order number and we'll send return instructions within one working day.
Refunds
Refunds are issued to your original payment method within 4–7 working days of your return arriving with us.
Faulty items
If something arrives damaged or develops a fault within the 2-year warranty, we replace it free of charge.
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